Factual reference — lines, ANSI/BHMA grades, and what your Level lock's signals mean.
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Level Home Inc. is a smart lock maker based in Redwood City, California, and identifies itself as part of ASSA ABLOY. Level's distinguishing engineering puts the motor, electronics, and a CR2 battery inside the deadbolt itself, so a door with a Level lock keeps a conventional appearance, standard trim, and a working keyway. Products include the Level Bolt, which converts an existing deadbolt by replacing only its internal bolt, and complete locks such as Level Lock+, which supports Apple home keys, and Level Lock Pro. The Level Keypad adds code entry, and Level Connect adds Wi-Fi remote access. Locks are managed through the Level Home app over Bluetooth and supported ecosystems.
Locksmith Call Now is an independent referral service and is not affiliated with, endorsed by, or sponsored by Level. Product facts below are drawn from manufacturer documentation.
| Line | Facts |
|---|---|
| Level Bolt | A retrofit smart bolt that replaces the bolt of an existing deadbolt while keeping your original exterior trim, thumbturn, and keys. Motor and CR2 battery live inside the bolt body. Managed by the Level Home app; a Wi-Fi variant pairs with Level Connect for remote access. |
| Level Lock+ | A complete smart deadbolt with the electronics hidden in the bolt, supporting Apple home keys tap-to-unlock, NFC, app control, keypad pairing, and a standard mechanical key. Sold in a Matter-compatible variant as well; Level publishes technical specifications for both on its support site. |
| Level Lock Pro | Level's newer flagship, described by the company as adding door status detection and broader connectivity on top of the invisible in-bolt design, with Apple home keys support. Like other Level locks, it maintains a conventional keyway and standard door hardware appearance. |
| Level Keypad | A weather-resistant exterior keypad accessory that pairs with Level locks for code-based entry. Level's support article documents its light signals: outlines around keys and the checkmark indicate presses, valid codes, and invalid codes, as summarized in the decode table below. |
| Level Connect | A plug-in Wi-Fi bridge that links Bluetooth Level locks to your home network for remote lock/unlock, notifications, and more timely battery reporting in the Level Home app. Without Connect (or another supported hub path), the app reads lock status only within Bluetooth range. |
Open the Level Home app and select your lock; device details list the model and firmware. Physically, Level products are identified by their in-bolt design: remove the interior thumbturn plate or open the door edge and check the bolt body, where the model and serial markings are located. The Level Keypad and Level Connect print model information on their back labels. Original packaging and the level.co order history also state the exact model, and Level's support site hosts technical specification pages for each lock.
What the lock is telling you — from manufacturer documentation (see support link below).
| Signal | Meaning | Next step |
|---|---|---|
| Level Keypad: white outline lights around a number | The keypad registered that number press, per Level's keypad lights article. | No action needed; continue entering your code. |
| Level Keypad: white outline around the checkmark | A valid key code was entered. | No action needed; the lock will operate. |
| Level Keypad: red outline around the checkmark | An invalid key code was entered. | Re-enter the code. Confirm the code is still active in the Level Home app; codes can be edited or removed by the owner. |
| Double beep error chime, and the app shows an unable to lock/unlock error | Per Level support, the lock took longer than 3.5 seconds to extend or retract the bolt, usually from friction or misalignment. The chime sounds even if lock sounds are off. | Work the bolt with the interior paddle door-open and door-closed, verify the Level strike plate is installed and aligned with a hole at least 1 in. deep, then recalibrate. Persistent binding is a job for a professional. |
| Level Home app shows the battery label Replace Battery | The lock battery has roughly 20 percent life left, per Level's battery guide. | Obtain a CR2 battery and replace it soon; the app shows how under battery settings. |
| Level Home app shows Battery Depleted | Less than roughly 10 percent battery remains; motorized operations may fail with a warning. | Replace the CR2 battery promptly. You can still lock and unlock with the physical key in the meantime. |
| Level Home app shows battery status Unknown | The app cannot read the battery's health, typically because the phone has not been in Bluetooth range and no Level Connect is paired. | Open the app within Bluetooth range of the lock, or pair a Level Connect so battery status stays current. |
Level locks depend on a smoothly moving bolt, so door fit matters more than with most hardware. An independent locksmith can install a Level Bolt or Level Lock correctly, install the required Level strike plate, deepen and align the strike pocket, and cure the binding that triggers error chimes and drains the CR2 battery. Because Level locks keep a standard keyway, a locksmith can also rekey the cylinder to match your other doors. LocksmithCallNow.com is a referral service and is not affiliated with Level Home or ASSA ABLOY.
Level's support article explains the app shows an unable to lock/unlock error, with a double beep chime, whenever the bolt takes longer than 3.5 seconds to extend or retract. The usual causes are friction or misalignment: a third-party strike plate, a shallow strike hole, or a bolt that rubs. Fix alignment, then recalibrate.
Level locks run on a CR2 battery hidden inside the bolt. Per Level's battery guide, the app shows Replace Battery at roughly 20 percent remaining and Battery Depleted below roughly 10 percent, at which point motorized operation may fail. The physical key still works, and battery alerts stay most current with a Level Connect paired.
Yes. Level's design keeps a conventional exterior cylinder and keyway; Level's own support library addresses rekeying. A locksmith can rekey the cylinder so your Level lock matches your other house keys, and the Level Bolt retrofit keeps your existing exterior hardware and keys entirely.
No. Level locks operate over Bluetooth with the Level Home app, keypad, and supported ecosystem integrations nearby. Level Connect adds remote access over Wi-Fi and keeps status and battery readings current when you are away. Without it, the app updates lock and battery status when your phone is within Bluetooth range.